DFSK South Africa Privacy Statement
The DFSK South Africa Privacy Statement (the “Statement”) covers DFSK South Africa (Pty) Ltd, its holdings companies, divisions, and subsidiaries. DFSK South Africa takes your privacy and the protection of your personal information seriously, and will only use your personal information in accordance with this Statement and Applicable Laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
The Protection of Personal Information Act (POPIA)
This Statement explains how we obtain, use, and disclose your personal information, in alignment with the requirements of POPIA. We are committed to protecting your privacy and to ensuring your personal information is collected and used properly, lawfully, and transparently.
Important Terms
– Applicable Laws: Local, foreign, and international laws, including POPIA.
– DFSK Affiliate: Any entity under common control with DFSK South Africa.
– DFSK South Africa, “we”, “our”: DFSK South Africa (Pty) Ltd, its holding companies and subsidiaries.
– DFSK Agent: Authorised dealer or representative operating on behalf of DFSK South Africa.
– Client, “you”, “your”: Any prospective, new, or existing client of DFSK South Africa.
– Personal information: As defined in POPIA, information relating to an identifiable, living natural person and, where applicable, an identifiable juristic person.
What Personal Information Does DFSK Collect?
We may collect information such as:
– Name, physical and postal address, contact details
– Identity number, passport number
– Bank details and financial information
– Employment details
– Tax number and VAT number (for business clients)
– Vehicle preferences and history
– Service and maintenance records
– Records of correspondence or enquiries
– Transaction and contract details
– Credit history (where applicable)
– Special categories of personal information, including biometric information, when necessary
How We Collect Information:
– Direct submission (website, dealerships, contact centre)
– Authorised DFSK dealers
– Third parties (credit bureaus, public records)
– During vehicle purchases or service appointments
– Customer feedback and surveys
– Via our online platforms
Purposes for Processing Your Information (per POPIA):
We only process your personal information for the purposes for which it was collected and agreed with you. This includes:
– Contacting you or your company
– Confirming and verifying your identity
– Fraud, crime and malpractice detection and prevention
– Conducting market and customer satisfaction research
– Audit and record-keeping purposes
– Legal proceedings and statutory compliance
– Delivery of goods/services, including warranty and finance
Sharing Your Information
Your information may be shared:
– With authorised DFSK dealers, service providers, contractors, financial and insurance providers for fulfilling our obligations to you
– With credit bureaus or regulatory and law enforcement authorities where required by law
– With DFSK global partners for warranty and service purposes
– Only as permitted by law or to protect our rights
We have agreements with third parties to ensure they comply with privacy requirements as required by POPIA.
Information Security (POPIA Section 19–22)
We take reasonable and appropriate measures to protect your personal information from loss, misuse, and unauthorised access. Our policies and procedures cover: physical security, computer and network security, access management, acceptable usage, retention and disposal, and responding to security incidents.
Third parties who process information for us agree to treat it with a similar level of protection.
Your Rights (POPIA Section 23–24)
You have the right to:
– Access, update, correct, or request deletion of your personal information (subject to legal requirements)
– Object to certain forms of processing or marketing
– Lodge complaints regarding data handling
We may require proof of identity before allowing access or making changes.
Data Retention
We retain your personal data as long as necessary for business and legal purposes. Data is securely deleted/disposed of when no longer required.
Website Privacy and Security
Our website uses SSL encryption, offers cookie management, and secure forms. Usage data may be collected through cookies.
Contact DFSK South Africa
For privacy-related queries, to exercise your rights under POPIA, or to lodge a complaint, please contact us:
– [Contact page](https://dfsksa.com/contact/)
– Phone: 011 568 8293
– Address: 87 West St, Kempton Park, 1610
Changes to this Statement
We may update this Privacy Statement periodically. Please check our website for the latest version.
Dealer Privacy Practices
Individual DFSK dealers are independent and may have their own privacy notices. Please consult their privacy notices directly when dealing with a dealer.
Your Responsibilities
You are responsible for providing accurate information, updating your details, protecting your credentials, and reviewing this Statement to understand your choices.